Refund Policy

Last Updated: May 26, 2026

Thank you for choosing MHRmasum, accessible from https://mhrmasum.info/. This Refund Policy explains how refunds, cancellations, payments, service fees, consultation fees, digital products, and project-related payments are handled.

By purchasing a service, booking a consultation, requesting project work, ordering digital products, or making any payment to MHRmasum, you agree to the terms of this Refund Policy.

1. General Refund Policy

MHRmasum provides professional services related to SEO, Local SEO, Technical SEO, AI SEO, WordPress development, WooCommerce optimization, website design, plugin development, digital marketing, audits, consulting, and related online business services.

Because most of our services involve time, strategy, analysis, research, planning, technical work, creative work, communication, and custom implementation, refunds are handled based on the type of service, work progress, and agreed project terms.

Refunds are not automatically guaranteed after a payment is made. Each refund request is reviewed carefully and fairly.

2. Services Covered by This Policy

This Refund Policy applies to payments made for services and products offered through or in connection with this website, including but not limited to:

• SEO consultation
• Local SEO services
• Technical SEO audits
• Website SEO audits
• AI SEO and content optimization
• WordPress website design and development
• WooCommerce SEO and optimization
• WordPress plugin development
• WordPress theme customization
• Website maintenance and support
• Digital marketing consultation
• Content strategy and on-page SEO work
• Digital products, tools, templates, or downloadable resources

3. Consultation Fees

Consultation fees are generally non-refundable once the consultation has been booked, started, completed, or delivered.

This includes SEO consultation, WordPress consultation, digital marketing advice, technical review sessions, website audit discussions, business strategy calls, or any other paid advisory session.

If you need to reschedule a consultation, please contact us as early as possible. Rescheduling may be allowed depending on availability.

4. SEO and Digital Marketing Services

Payments for SEO, Local SEO, Technical SEO, content optimization, digital marketing, and ongoing monthly services are generally non-refundable once work has started.

SEO and digital marketing work requires research, planning, technical review, content work, competitor analysis, reporting, communication, and implementation. These activities involve professional time and resources, even when results take time to appear.

No refund will be provided simply because a specific ranking, traffic number, lead count, sale, or business result was not achieved, unless such result was clearly guaranteed in a written agreement.

5. WordPress Development and Website Design Services

Payments for WordPress development, website design, Elementor design, theme customization, WooCommerce work, website fixes, plugin setup, or technical implementation are generally non-refundable once work has started.

If a project is cancelled before work begins, a partial refund may be considered after deducting any payment processing fees, planning time, consultation time, administrative cost, or other work already completed.

If work has already been delivered, partially delivered, or made available for review, the payment may not be refundable.

6. Plugin Development and Custom Coding Work

Custom plugin development, theme development, custom snippets, technical fixes, and coding-related work are non-refundable once development has started.

This is because custom coding work is created specifically for the client’s requirement and often cannot be resold or reused in the same way.

Refunds will not be provided for issues caused by third-party plugins, hosting limitations, client-side changes, theme conflicts, server restrictions, incorrect usage, or changes made by another developer after delivery.

7. Project Deposits and Advance Payments

Project deposits, booking fees, milestone payments, and advance payments are used to reserve time, begin planning, allocate resources, and start the project.

Deposits and advance payments are generally non-refundable once project planning, communication, research, design, development, SEO work, or implementation has started.

If no work has started and the client requests cancellation, a partial refund may be considered at our discretion after deducting any applicable charges.

8. Monthly Retainer Services

Monthly retainer services, including SEO retainers, website maintenance, support packages, digital marketing retainers, and ongoing optimization services, are billed for reserved time and ongoing availability.

Monthly retainer payments are non-refundable once the billing period has started.

If you wish to cancel a retainer service, you should notify us before the next billing cycle. Cancellation terms may depend on the written agreement, invoice, proposal, or confirmed communication between both parties.

9. Digital Products, Downloads, Templates, and Tools

Payments for digital products, downloadable files, templates, tools, plugins, scripts, design files, reports, documents, or other digital resources are generally non-refundable after purchase, download, access, activation, or delivery.

Because digital products can be copied, downloaded, or used immediately, refunds are not normally available unless the product is defective and we are unable to provide a reasonable fix or replacement.

10. Non-Refundable Items

The following payments are generally non-refundable:

• Completed consultation sessions
• SEO audits or website audit reports already delivered
• Work that has already started
• Completed design or development work
• Custom plugin or coding work
• Monthly retainer payments after the billing period starts
• Digital products after access, download, or delivery
• Domain, hosting, plugin, theme, software, or third-party subscription fees
• Payment gateway, bank, currency conversion, or transaction fees
• Urgent work, emergency fixes, or priority service fees
• Administrative, research, planning, or setup fees

11. Third-Party Costs

Some projects may require third-party expenses such as hosting, domain names, premium plugins, premium themes, stock images, software licenses, SaaS tools, advertising spend, API costs, server upgrades, or other external services.

These third-party costs are not controlled by MHRmasum and are non-refundable once paid or activated.

Any refund related to third-party platforms will depend on the refund policy of that third-party provider.

12. Refund Eligibility

A refund may be considered in limited situations, such as:

• Payment was made by mistake
• Duplicate payment was made for the same service
• Project was cancelled before any work started
• A digital product was not delivered due to a verified technical issue
• We are unable to provide the agreed service due to reasons within our control

All refund requests are reviewed on a case-by-case basis. Approval is not guaranteed.

13. Situations Where Refunds Will Not Be Provided

Refunds will not be provided in the following situations:

• The client changed their mind after work started
• The client no longer needs the service
• The client delays providing required information, content, access, or feedback
• The client is dissatisfied due to expectations not included in the agreed scope
• The client requests extra work beyond the original agreement without additional payment
• The website issue is caused by hosting, third-party plugins, themes, or external tools
• The client or another party modifies the delivered work and causes issues
• SEO rankings, traffic, or leads do not improve within an expected timeframe
• Search engine algorithm updates affect website performance
• The client fails to follow recommendations or implementation guidelines

14. Revision and Correction Policy

If there is an issue with delivered work, we may first offer corrections, revisions, troubleshooting, or reasonable adjustments according to the agreed project scope.

Refunds will not normally be issued when the issue can be reasonably corrected, revised, or resolved.

Revision limits, correction terms, and support duration may vary depending on the service agreement, invoice, proposal, or confirmed project scope.

15. Cancellation Policy

You may request to cancel a project or service by contacting us at info@mhrmasum.info.

If cancellation is requested before work begins, a partial refund may be considered after deducting transaction fees and any administrative, consultation, planning, or preparation costs.

If cancellation is requested after work has started, the payment may be partially refundable, non-refundable, or adjusted based on completed work, time spent, resources used, and project status.

16. How to Request a Refund

To request a refund, please contact us by email with the following details:

• Your full name
• Email address used for payment or communication
• Service or product purchased
• Payment date
• Payment amount
• Reason for requesting a refund
• Any supporting details, screenshots, or documents

Please send refund requests to:

Email: info@mhrmasum.info

17. Refund Review Time

After receiving your refund request, we will review the request and may contact you for additional information.

If the refund is approved, the refund will be processed using the original payment method where possible. The time required for the refunded amount to appear in your account may depend on your bank, payment provider, card issuer, or payment gateway.

18. Partial Refunds

In some cases, a partial refund may be offered instead of a full refund. Partial refunds may apply when some work has already been completed, time has already been spent, resources have already been used, or deliverables have already been prepared.

The final refund amount will be determined based on the project status, completed work, agreed scope, and applicable deductions.

19. Chargebacks and Payment Disputes

If you have any issue with a payment, service, or project, please contact us first so we can review the matter and try to resolve it professionally.

Starting a chargeback or payment dispute without contacting us may delay the resolution process. We reserve the right to provide project records, communication history, invoices, work proof, access logs, or delivery evidence to the payment provider if a dispute is opened.

20. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our services, payment terms, digital products, business operations, or legal requirements.

When this policy is updated, the “Last Updated” date at the top of this page will be revised. Continued use of the website or purchase of services after changes are posted means you accept the updated Refund Policy.

21. Contact Information

If you have any questions about this Refund Policy or want to request a refund review, please contact us:

MD Harunur Rashid
MHRmasum
Website: https://mhrmasum.info/
Email: info@mhrmasum.info
Location: Bangladesh